This Privacy Policy explains how WAANTECH UK ("we", "us", or "our") collects, uses, stores, and protects information when you use the Book My Appointment mobile application and related services (the "Service").
Book My Appointment is a demonstration and showcase appointment-booking platform designed to demonstrate how businesses can provide customers with a digital appointment-booking experience.
The application may contain demonstration businesses, services, staff profiles, appointments, prices, and other sample information. Features and data processing may vary depending on the version and configuration of the application.
By using the Service, you acknowledge this Privacy Policy. If you do not agree with this Policy, please do not use the Service.
1. Information We Collect
1.1 Information You Provide
Depending on the features you use, we may collect information that you provide directly to us, including:
- Account information: name, email address, phone number, password, and profile photo.
- Booking information: selected business, service, staff member, appointment date and time, notes, and appointment history.
- Communication information: messages, reviews, ratings, feedback, and support requests that you submit.
- Other information: information you voluntarily provide while using the Service.
1.2 Information Collected Automatically
When you use the Service, certain technical information may be collected automatically, including:
- Device type and model
- Operating system
- Application version
- Language and regional settings
- IP address
- Device identifiers where permitted
- Crash and diagnostic information
- General application usage information
1.3 Location Information
If location-based functionality is available and you grant permission, the application may access your device's location to demonstrate features such as finding nearby businesses or services.
You can enable or disable location access at any time through your device settings.
1.4 Push Notifications
If you grant notification permission, we may collect a device or push-notification token to send notifications related to bookings, appointment updates, reminders, account activity, or other relevant application functionality.
You can manage notification permissions through your device settings.
1.5 Information From Third-Party Sign-In Services
If the application supports sign-in through services such as Google or Apple, we may receive information provided by the applicable authentication provider, such as your name and email address.
Apple may provide a private relay email address instead of your personal email address depending on your Apple account settings.
The information received is used to create and manage your account.
2. How We Use Your Information
We may use information collected through the Service to:
- Create and manage user accounts.
- Authenticate users.
- Demonstrate appointment-booking functionality.
- Create and manage bookings where the functionality is available.
- Send booking confirmations, reminders, and updates.
- Provide customer support.
- Respond to inquiries and feedback.
- Improve and maintain the Service.
- Diagnose technical problems and application crashes.
- Protect the security of the Service.
- Detect and prevent fraudulent or abusive activity.
- Comply with applicable legal obligations.
- Demonstrate potential features and functionality to prospective businesses and clients.
We do not use personal information for purposes unrelated to the Service unless permitted or required by applicable law.
3. How We Share Your Information
We may share information where necessary to operate and maintain the Service.
Service Providers
We may use third-party providers for services such as:
- Cloud hosting and infrastructure
- Database services
- Authentication
- Cloud storage
- Push notifications
- Maps and location services
- Analytics
- Crash reporting
- Email or SMS delivery
- Payment processing, where enabled
These providers may process information on our behalf in accordance with applicable agreements and laws.
Businesses and Service Providers
Where the application is configured to demonstrate or provide actual appointment functionality, relevant booking information may be made available to the applicable business or service provider for appointment-management purposes.
Where information displayed in the application is demonstration content, it should not be interpreted as evidence that a particular business or provider has received or accepted an actual booking.
Legal Requirements
We may disclose information when required by law, legal process, governmental request, or where reasonably necessary to protect our rights, users, property, security, or the public.
Business Transfers
Information may be transferred as part of a merger, acquisition, restructuring, financing, or sale of assets, subject to applicable law.
We do not sell your personal information.
4. Payments
The showcase application may demonstrate payment functionality.
Where payment functionality is enabled, payments may be processed by third-party payment providers.
Depending on the configured version of the Service, payment providers may include services such as Stripe, PayPal, Razorpay, Paystack, or Flutterwave.
We do not store complete payment card numbers on our own servers unless explicitly stated otherwise.
Payment providers may collect and process payment information according to their own privacy policies and terms.
5. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide and maintain the Service.
- Maintain user accounts.
- Provide requested functionality.
- Comply with legal obligations.
- Resolve disputes.
- Prevent fraud or abuse.
- Enforce our agreements.
- Maintain necessary business or transaction records.
When information is no longer required, we may delete or anonymize it in accordance with applicable requirements.
6. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, alteration, disclosure, loss, or misuse.
These measures may include access controls and encryption in transit where supported.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Depending on your location and applicable law, you may have rights concerning your personal information, including the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion of your personal information.
- Request restriction of certain processing.
- Object to certain processing.
- Request portability of certain information.
- Withdraw consent where processing is based on consent.
You can also control certain permissions through your device settings, including:
- Location
- Camera
- Photos
- Notifications
To exercise applicable privacy rights, contact us at:
We may need to verify your identity before processing certain requests.
8. Marketing Communications
If we send promotional communications, we will provide an appropriate method for opting out where required by applicable law.
You may unsubscribe from marketing communications at any time.
Transactional communications relating to your account, bookings, security, or important service updates may still be sent where necessary to provide the Service.
9. Children's Privacy
Book My Appointment is not directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided personal information to us, please contact us at support@waantech.co.uk so that we can review and take appropriate action.
10. Account Deletion
If you create an account, you may request deletion of your account and associated personal information.
How to Delete Your Account
If the application provides an account-deletion option, you can request deletion through:
Profile → Settings → Delete Account
Follow the instructions shown in the application to complete the request.
You may also contact us directly:
Email: support@waantech.co.uk
Please provide sufficient information for us to identify your account.
What Happens When You Delete Your Account
When an account deletion request is completed:
- Your account may be deleted or deactivated.
- Personal information associated with the account will be deleted or anonymized where reasonably possible.
- Profile information will be removed or anonymized.
- Appointment information may be deleted or anonymized where appropriate.
Certain information may be retained when required by law or reasonably necessary for fraud prevention, security, dispute resolution, legal compliance, or required financial and transaction records.
Information retained for these purposes will be protected and used only for the applicable purpose.
Account deletion may be permanent and cannot be undone once completed.
11. International Data Processing
Because we may use third-party technology, hosting, storage, authentication, analytics, and other service providers, your information may be processed or stored in countries outside the country in which you live.
Where required by applicable law, we take appropriate measures to protect personal information when it is transferred internationally.
12. Third-Party Services and Links
The Service may use or link to third-party services.
These services may include authentication providers, payment providers, mapping services, analytics providers, cloud services, or other technology providers.
Third-party services operate according to their own terms and privacy policies.
We encourage you to review the privacy policies of third-party services that you use through the application.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Service, our practices, technology, or applicable legal requirements.
When we make changes, we will update the "Last updated" date at the beginning of this Policy.
Where required by law, we may provide additional notice of material changes.
14. Contact Us
If you have questions about this Privacy Policy, your personal information, or the Book My Appointment Service, please contact us.
WAANTECH UK
Email: support@waantech.co.uk
Website: https://waantech.co.uk/
Address:51 A Dorset Drive Bury, Englan BL9 9DN GB
© 2026 WAANTECH UK. All rights reserved.